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DUKE Sapphire
Need bottled ink or
refills?
Click on photos to enlarge
"Dear Norman: I’ve been an
aficionado of fountain pens for many years now. My father, who makes his living
by the mighty pen, has always been in search of the perfect (and elusive)
fountain pen. Our search had taken us the way of Sheaffer, Pelikan, Parker and
Cross, to name a few. Sadly, none of them quite fit the bill. Some were too
heavy, others too light, still others too scratchy … the complaints abounded.
When I received my Sapphire, the quest ended. Not only is it a strikingly
beautiful pen, but it writes as if by itself! It has quickly become my
favourite pen and has become the object of envy by colleagues, friends and
family alike. Thank you so much for
providing such a lovely product, made all the better by your careful
ministrations." "Hi Norman: Thanks for the gorgeous
Duke Sapphire pen! I am delighted with the beautiful design, heft, and smooth
delivery--all better than envisioned! My wife was initially skeptical with all
the warm testimonials but when she took this pen and wrote with it... she wrote
"What an exquisite pen; the nib is like glass!! I want one just like this!" I
am happy to oblige, but I think another look at your other pens might still be
in order. The Sapphire, though, is just beautiful! Thanks again for the pen,
your note (with sealing wax!), and your great service. You have a business
that must give you much joy because you give such pleasure to others." "Hi Norman. Just received my new
pens today. They are even more beautiful than the WEB images imply! Absolutely
love the Uranus Butterfly model...couldn't help
myself...just so whimsical! And it was in YELLOW! Love the unique finger hold
shape with the three sided finger flats...brilliant. The Duke Sapphire is as
expected from Duke. Fantastic feel, just right weight and a splendid job of
ornate metal inlay. I am going to build myself a wall display cabinet over the
winter. Realized I forget about my small (but much loved) collection because
they are hidden away for safe keeping. I'll send you pictures of the finished
product! Thanks for the great customer service as well. Where else do you get
hand written thank you notes with wax seals on original origami folds!!! You
rock!" "Good afternoon Norman. I am sorry
I have not written before now about the Duke Sapphire I bought a few weeks
back. Things have just been crazy here at work. The Sapphire is a lovely pen.
I have received several remarks here at work on its appearance. The gold on
black makes it stick out in any room filled with engineers taking notes. But
the beauty of this pen goes beyond being just skin deep. One just has to uncap
this black beauty and apply it to the nearest writing material and it sails
across the surface like an ice cube across a hot surface. It doesn’t matter if
you are jotting down quick notes or writing a slow note showing off your
penmanship, this pen does it all. The Sapphires silky smooth action has quickly
secured its place as my everyday pen and gets looks every time I slip it out of
my pocket and into my hand. The Sapphire is truly one of the best kept secrets
of the orient. Thanks for your web site and offerings. DUKE Sapphire interlay FP
Ah yes, the sapphire. That's the other thing you readily notice about this pen, if your perspective is slightly altered.
Unscrewing the all-metal fittings between the section and body reveals the large-capacity piston for bottled ink.
IMPORTANT SERVICE NOTE: Every nib that ships from His Nibs is closely examined under high magnification and tuned or adjusted if needed. About 85% of modern nibs need some adjustment out-of-the-box from the manufacturer for an optimal writing experience. Most commonly, the tines of the nib are misaligned -- which would cause scratchiness at the minimum; the slit between the tines is partially or fully closed -- which would starve the nib of ink and at best cause skipping; or the slit between the tines is too wide -- which will either again cause skipping, or conversely, flooding. There are other factors -- such as separation of the nib from the feed -- that are inspected and repaired before any pen leaves the Palace.
The only 100% guarantee of course
comes when the pen is
actually filled with ink and written with for the first time, but our
pre-shipping inspections and tunings have eliminated 99.99999 (my finger is
getting tired) of the frustrations that a customer experiences when first using
a new fountain pen. Although this can be time-consuming on occasion, it affords
our customers a much more pleasant experience when receiving a fountain pen from
His Nibs -- and saves us the frustration of dealing with returns!
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Ordering Procedures & Returns International customers, please note, we will not falsify shipping documents Please send your order and shipping address (along with any questions) to:
orders@hisnibs.com We will email you back with your order total (PA residents please add 6% sales tax) Credit cards, for the quickest fulfillment of your order, are accepted through PayPal, a secure site allowing you to use your credit card without us even seeing the information. If you'd like to make use of this credit card service, please let us know when you email your order and address, and we'll email you the appropriate Request for Payment, and instructions for the simple payment procedure (you don't need to join PayPal to use it).
If you would like us process your credit card directly instead, then please email us: 1. Card # (dividing this number in two, between two emails, will
ensure security) If you'd rather pay by money order or check, kindly make payable to: His Nibs.com We ship via
insured Priority Mail
Warranties and returns If an item proves to be defective, in most cases the manufacturer's warranty will apply. However, please email us first so that we can determine the easiest way to resolve the problem to your satisfaction. In the case of fountain pens -- which are a bit more individualistic than other writing instruments -- what may at first appear to be a defect (hard starting or poor flow for example), can in almost all cases be resolved with a few simple 'tweaks' to the nib, which we'll be happy to guide you through or perhaps suggest returning to us for adjustment. Should you wish to return a non-defective
item within 3 days of receipt because it doesn't suit you for some reason, again
please email us and we'll arrange an exchange, credit or refund (minus any
shipping/insurance charges), if the item is returned in an 'as new' condition.
If you've dipped a fountain pen to try its writing characteristics, kindly clean
off any ink residue prior to shipping -- to save us both a nasty surprise
We want you to be happy with your purchase from HisNibs.com and hope to have you join the ranks of our many long-term, repeat customers!
Revised: April 10th, 2023
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