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Jinhao Need bottled ink
or refills?
"Hi Norman, I received the
Jinhao Pearl Windows on Monday and it is all that you said it was in the
recent Pen World article! Thank you. It
is a very excellent pen."
T. M., Pasadena, CA
"Got the pens yesterday. Awesome, is all I can
say! They are fine tuned, better than I could imagine, and write as smooth
as China silk! Many Thanks!!"
"Hallo Norman, the windows shocked me….it is
very heavy (which I love), very wide and with a firm and steady writing. I
am very happy with it and left all my other pens aside for the time being……I
am impressed. "I forgot to say in my last email a big thanks for your lovely handwritten origami letter, your visit card and the lovely pink seal, it made me feel like a princess. The pen is very beautiful (you have chosen lovely shades, thanks!) and I love the size and how smoothly it glides on the paper...I have filled it with a purple scented ink and it is lovely, I just miss that beautiful golden dot on the cap to finish it off in beauty. I personally think the dot made it looks million bucks, more beautiful than this 'western' style logo."
"Dear Norman, my beautiful Pearl Windows pen just
arrived. When I ordered it, I wasn't sure how it would measure up to the
reigning favourite (my Sapphire), but I was willing
to give it a try. I was surprised at how impressive and pleasingly hefty a pen
it is. After I prepped it, I loaded it up with ink and gave it a whirl. It
glided gracefully across the page like Fred Astaire and Ginger Rogers! When
I'm not using it, I keep it out just so I can admire it. It's definitely a
keeper. The downside to my purchase? It's whetted my appetite for at least
one more of your pens! Thanks for
providing another lovely product!"
"Dear Norman, I received the Pearl Windows fountain
pen. Yikes it lovely! It writes like a dream. I’m using it for some extremely
important healthful New Year journaling/processing. With purple ink. Thanks also
for your gracious help in discerning the efficaciousness of my “hint” regarding
this pen to my husband! It worked out perfectly!"
Pearl Windows fountain pen
IMPORTANT SERVICE NOTE: Every nib that ships from His Nibs is closely examined under high magnification and tuned or adjusted if needed. About 85% of modern nibs need some adjustment out-of-the-box from the manufacturer for an optimal writing experience. Most commonly, the tines of the nib are misaligned -- which would cause scratchiness at the minimum; the slit between the tines is partially or fully closed -- which would starve the nib of ink and at best cause skipping; or the slit between the tines is too wide -- which will either again cause skipping, or conversely, flooding. There are other factors -- such as separation of the nib from the feed -- that are inspected and repaired before any pen leaves the Palace. The only 100% guarantee of course
comes when the pen is
actually filled with ink and written with for the first time, but our
pre-shipping inspections and tunings have eliminated 99.99999 (my finger is
getting tired) of the frustrations that a customer experiences when first using
a new fountain pen. Although this can be time-consuming on occasion, it affords
our customers a much more pleasant experience when receiving a fountain pen from
His Nibs -- and saves us the frustration of dealing with returns!
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Ordering Procedures & Returns International customers, please note, we will not falsify shipping documents Please send your order and shipping address (along with any questions) to:
orders@hisnibs.com We will email you back with your order total (PA residents please add 6% sales tax) Credit cards, for the quickest fulfillment of your order, are accepted through PayPal, a secure site allowing you to use your credit card without us even seeing the information. If you'd like to make use of this credit card service, please let us know when you email your order and address, and we'll email you the appropriate Request for Payment, and instructions for the simple payment procedure (you don't need to join PayPal to use it).
If you would like us process your credit card directly instead, then please email us: 1. Card # (dividing this number in two, between two emails, will
ensure security) If you'd rather pay by money order or check, kindly make payable to: His Nibs.com We ship via
insured Priority Mail
Warranties and returns If an item proves to be defective, in most cases the manufacturer's warranty will apply. However, please email us first so that we can determine the easiest way to resolve the problem to your satisfaction. In the case of fountain pens -- which are a bit more individualistic than other writing instruments -- what may at first appear to be a defect (hard starting or poor flow for example), can in almost all cases be resolved with a few simple 'tweaks' to the nib, which we'll be happy to guide you through or perhaps suggest returning to us for adjustment. Should you wish to return a non-defective
item within 3 days of receipt because it doesn't suit you for some reason, again
please email us and we'll arrange an exchange, credit or refund (minus any
shipping/insurance charges), if the item is returned in an 'as new' condition.
If you've dipped a fountain pen to try its writing characteristics, kindly clean
off any ink residue prior to shipping -- to save us both a nasty surprise
We want you to be happy with your purchase from HisNibs.com and hope to have you join the ranks of our many long-term, repeat customers!
Revised: April 10th, 2023
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