"Get Creative With Your Writing"

It was precisely 25 years ago that Thomas and Alexandra Batsch became enchanted by the magic of writing... It was precisely 25 years ago that the story of ONLINE writing instruments began... With its design-oriented writing instruments for students, young people and the young-at-heart, ONLINE has evolved into a trendsetter in the industry. A coherent approach, consistent market positioning and a clear brand strategy are some of the factors of its success. The family business was founded in 1991 by Thomas and Alexandra Batsch with a clear goal in mind:

- The production of writing instruments for school and office
- Usage of the location advantage of Germany
- High quality level for functionality and technology

Double Tip Brush set

Ordering Procedures & Returns

International customers, please note, we will not falsify shipping documents

Please send your order and shipping address (along with any questions) to:

orders@hisnibs.com
(on PayPal transactions, the email address may also display as stonebri@verizon.net)

We will email you back with your order total (PA residents please add 6% sales tax)

Credit cards, for the quickest fulfillment of your order, are accepted through PayPal, a secure site allowing you to use your credit card without us even seeing the information. If you'd like to make use of this credit card service, please let us know when you email your order and address, and we'll email you the appropriate Request for Payment, and instructions for the simple payment procedure (you don't need to join PayPal to use it).

If you would like us process your credit card directly instead, then please email us:

1. Card # (dividing this number in two, between two emails, will ensure security)
2. Expiration date
3. Name on card
4. Address for billing statement
5. Card verification # (3-digit number printed on the back of your card. It appears after and to the right of your card number, or 4-digit number on the front of your AMEX card).
 

If you'd rather pay by money order or check, kindly make payable to:

His Nibs.com
  434 N. Leh St., 1A
  Allentown, PA 18104

We ship via insured Priority Mail
(email for cost)

Warranties and returns

If an item proves to be defective, in most cases the manufacturer's warranty will apply. However, please email us first so that we can determine the easiest way to resolve the problem to your satisfaction. In the case of fountain pens -- which are a bit more individualistic than other writing instruments -- what may at first appear to be a defect (hard starting or poor flow for example), can in almost all cases be resolved with a few simple 'tweaks' to the nib, which we'll be happy to guide you through or perhaps suggest returning to us for adjustment.

Should you wish to return a non-defective item within 3 days of receipt because it doesn't suit you for some reason, again please email us and we'll arrange an exchange, credit or refund (minus any shipping/insurance charges), if the item is returned in an 'as new' condition. If you've dipped a fountain pen to try its writing characteristics, kindly clean off any ink residue prior to shipping -- to save us both a nasty surprise .

We want you to be happy with your purchase from HisNibs.com and hope to have you join the ranks of our many long-term, repeat customers!

Revised: August 19th, 2023

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