Ordering Procedures
& Returns
International customers, please
note, we will not falsify shipping documents
Please send
your order and shipping address (along with any questions) to:
orders@hisnibs.com
(on PayPal transactions, the email address may also display as
stonebri@verizon.net)
We will email you back with your
order total (PA residents please add 6% sales tax)
Credit cards, for the quickest fulfillment
of your order, are accepted through PayPal, a secure site allowing you to use
your credit card without us even seeing the information. If you'd like to
make use of this credit card service, please let us know when you email your
order and address, and we'll email you the appropriate
Request for Payment, and instructions for the simple payment procedure (you
don't need to join PayPal to use it).

If you would like us process your
credit card directly instead, then please email us:
1. Card # (dividing this number in two, between two emails, will
ensure security)
2. Expiration date
3. Name on card
4. Address for billing statement
5. Card verification # (3-digit number printed on the back of your card. It
appears after and to the right of your card number, or 4-digit number on the
front of your AMEX card).
If you'd rather pay by money order
or check, kindly make payable to:
His Nibs.com
434 N. Leh St., 1A
Allentown, PA 18104
We ship via
insured Priority Mail
(email for cost)

Warranties and returns
If an item proves to be defective, in most
cases the manufacturer's warranty will apply. However, please email us first so
that we can determine the easiest way to resolve the problem to your
satisfaction. In the case of fountain pens -- which are a bit more
individualistic than other writing instruments -- what may at first appear to be
a defect (hard starting or poor flow for example), can in almost all cases be
resolved with a few simple 'tweaks' to the nib, which we'll be happy to guide
you through or perhaps suggest returning to us for adjustment.
Should you wish to return a non-defective
item within 3 days of receipt because it doesn't suit you for some reason, again
please email us and we'll arrange an exchange, credit or refund (minus any
shipping/insurance charges), if the item is returned in an 'as new' condition.
If you've dipped a fountain pen to try its writing characteristics, kindly clean
off any ink residue prior to shipping -- to save us both a nasty surprise
.
We want you to be happy with your purchase
from HisNibs.com and hope to have you join the ranks of our many long-term,
repeat customers!
Revised: August 19th, 2023
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rights reserved.
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