Ordering Procedures & Returns
International customers, please note, we will not falsify shipping documents
Please send your order and shipping address (along with any questions) to:
We will email you back with your order total (PA residents please add 6% sales tax)
Credit cards, for the quickest fulfillment of your order, are accepted through PayPal, a secure site allowing you to use your credit card without us even seeing the information. If you'd like to make use of this credit card service, please let us know when you email your order and address, and we'll email you the appropriate Request for Payment, and instructions for the simple payment procedure (you don't need to join PayPal to use it).
If you would like us process your credit card directly instead, then please email us:
1. Card # (dividing this number in two, between two emails, will
If you'd rather pay by money order or check, kindly make payable to:
ship via insured Priority Mail
Warranties and returns
If an item proves to be defective, in most cases the manufacturer's warranty will apply. However, please email us first so that we can determine the easiest way to resolve the problem to your satisfaction. In the case of fountain pens -- which are a bit more individualistic than other writing instruments -- what may at first appear to be a defect (hard starting or poor flow for example), can in almost all cases be resolved with a few simple 'tweaks' to the nib, which we'll be happy to guide you through or perhaps suggest returning to us for adjustment.
Should you wish to return a non-defective item within 3 days of receipt because it doesn't suit you for some reason, again please email us and we'll arrange an exchange, credit or refund (minus any shipping/insurance charges), if the item is returned in an 'as new' condition. If you've dipped a fountain pen to try its writing characteristics, kindly clean off any ink residue prior to shipping -- to save us both a nasty surprise .
We want you to be happy with your purchase from HisNibs.com and hope to have you join the ranks of our many long-term, repeat customers!
Revised: June 16th, 2014