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frequently as more pens are added!
Important note about
OUR SERVICE: Every nib that ships
from His Nibs is closely examined under high magnification and
tuned or adjusted if needed. About 85% of modern nibs need some adjustment
out-of-the-box from the manufacturer
for an optimal writing experience. Most commonly, the tines of the nib are
misaligned -- which would cause
scratchiness at the minimum; the slit between the tines is partially or
fully closed -- which would starve the nib of ink and
at best cause skipping; or the slit between the tines is too wide --
which will either again cause skipping, or conversely,
flooding. There are other factors -- such as separation of the nib
from the feed -- that are inspected and repaired
before any pen leaves the Palace.
The only 100% guarantee of course
comes when the pen is
actually filled with ink and written with for the first time, but
our pre-shipping inspections and tunings have eliminated 99.99999 (my finger is
getting tired) of the frustrations that a
customer experiences when first using a new fountain pen. Although this can be
time-consuming on occasion, it affords
our customers a much more pleasant experience when receiving a fountain pen from
His Nibs -- and saves us the
frustration of dealing with returns!
We will email you back with your
order total (PA residents please add 6% sales tax)
Credit cards, for the quickest fulfillment
of your order, are accepted through PayPal, a secure site allowing you to use
your credit card without us even seeing the information. If you'd like to
make use of this credit card service, please let us know when you email your
order and address, and we'll email you the appropriate
Request for Payment, and instructions for the simple payment procedure (you
don't need to join PayPal to use it).
If you would like us process your
credit card directly instead, then please email us:
1. Card # (dividing this number in two, between two emails, will
2. Expiration date
3. Name on card
4. Address for billing statement
5. Card verification # (3-digit number printed on the back of your card. It
appears after and to the right of your card number, or 4-digit number on the
front of your AMEX card).
If you'd rather pay by money order
or check, kindly make payable to:
2540 W. Union Street
Allentown, PA 18104
We ship via
insured Priority Mail
(email for cost)
Warranties and returns
If an item proves to be defective, in most
cases the manufacturer's warranty will apply. However, please email us first so
that we can determine the easiest way to resolve the problem to your
satisfaction. In the case of fountain pens -- which are a bit more
individualistic than other writing instruments -- what may at first appear to be
a defect (hard starting or poor flow for example), can in almost all cases be
resolved with a few simple 'tweaks' to the nib, which we'll be happy to guide
you through or perhaps suggest returning to us for adjustment.
Should you wish to return a non-defective
item within 3 days of receipt because it doesn't suit you for some reason, again
please email us and we'll arrange an exchange, credit or refund (minus any
shipping/insurance charges), if the item is returned in an 'as new' condition.
If you've dipped a fountain pen to try its writing characteristics, kindly clean
off any ink residue prior to shipping -- to save us both a nasty surprise
We want you to be happy with your purchase
from HisNibs.com and hope to have you join the ranks of our many long-term,